In the course of quality management audit Koltsovo international airport (part of the Airports of Regions holding) confirmed its compliance with requirements of the ISO 9001:2015 international standard.
Specialists of TUV Rheinland, one of the leaders in certification services, verified the conformity of different structures within Koltsovo to international quality standards. In particular, aviation safety services, organization of passenger transportation, postal and cargo transportation as well as the personnel and ground services, special vehicles, maintenance and other business units of Koltsovo airport passed the audit.
It should be noted that Koltsovo airport has for more than 10 years been undergoing annual quality management audits for compliance with ISO 9001 standard, which is confirmed by certificates provided by certifying bodies.
To improve the quality of its services on a regular basis, Koltsovo keeps developing essential infrastructure, contracting world-level advisories for suggesting the best development strategies. The airport’s quality service checks and rates the work of all business units, which allows the timely removal of service flaws as well as improvement of all operations. Thus the number of negative feedback regarding the quality of services at Koltsovo went down by 30% in 2019.